We’re recruiting for Customer Service Advisors to earn £23,809.50 per annum.

Customer Service Advisor benefits:  

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer a great benefits package, in addition to a generous holiday entitlement of 28 days + bank holidays + a free belief day with the opportunity to buy & sell an additional 5 days per year

Training is included to prepare you for this role.  

Customer Service Advisor role:  

• Deal with customer queries at the first point of contact (including: telephone calls, personal visits, emails, written correspondence and webmail queries) to meet both

compliance and customer satisfaction targets.

• Ensure calls are prioritised and managed to a high standard.  This includes recording work accurately and enabling repairs to be completed within agreed timescales.
• Raise accurate works orders for our contractors to maximise first time fix and minimise the need for orders to be varied.
• Respond quickly to emergency and urgent maintenance queries to safeguard customers and property.
• Provide an efficient, courteous service to our internal and external customers during every interaction they have with us.
• Resolve customer queries at the first point of contact wherever possible and take ownership of enquiries that require further action.
• Use an empathetic approach if the customer has any reason to be dissatisfied and help to resolve their query to create positive customer experiences.
• Work collaboratively with colleagues across the Property Directorate, and other teams across the company to improve service effectiveness.
• Support the delivery of all administrative tasks within the rest of the Property Desk.
• Carry out other duties as may be reasonably assigned from time to time by the senior management team.

• To understand and comply with the company safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.
• Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.

• Play an active role in contributing to effective cross team working and provide cover for colleagues as required.
• To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.
• To comply with the company Health and Safety policies, procedures, and processes and to promote health and safety compliance for all.
• To act at all times within the company policies, procedures and code of conduct and uphold commitments to Equality and Diversity

Customer Service Advisor pay:  

£23,809.50 per annum.