Customer Service Advisor

£25,600 per annum

Hybrid

Crewe

6 month FTC initially with possibility of permanant position

Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.

This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

Key Responsibilities

• Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Maintain and update customer records with precision and care.
•  Handle vulnerable situations and policy closures with empathy and professionalism.
• Encourage customers to adopt digital platforms for easier access to services.
• Follow data protection procedures and report breaches promptly.
• Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

What We’re Looking For

• Excellent written and verbal communication skills
• A compassionate and solution-focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you. 

Leanne 01270 589943 or email leanne@kpir.co.uk

INDCOM