Chef Concierge – Cyprus

• 5-star hotel and resort property
• Must have Clef d’Or certification
• English fluency is required; Arabic and/or Hebrew is a bonus
• Salary is competitive and dependent on experience.

Job description:

• As Chef Concierge, you will lead the delivery of exceptional guest experiences, responding to every request and anticipating needs to delight and exceed expectations.
• You will oversee all Concierge operations and your team, playing a central role in shaping the guest journey.
• From pre-arrival planning to departure, you will ensure every step is seamless.
• You will work closely with the butler, lobby, and guest relations teams to uphold 5-star, LQA, and brand standards.

Primary responsibilities:

• Lead the Concierge guest experience by overseeing all guest-facing services, including personalised itineraries, luxury transportation, and cultural experiences.
• Ensure smooth pre-arrival planning, personalized service throughout the stay, and post-departure engagement.
• Engage personally with guests to create meaningful moments.
• Maintain high operational standards, ensuring all services are delivered with precision and warmth.
• Manage daily logistics, transportation schedules, staff rotations, and urgent guest needs with steady leadership.
• Drive revenue and innovation by working with sales, butler, and F&B teams to create concierge-led offerings such as private tours, cultural programs, and tailored dining packages.
• Negotiate vendor partnerships and promote in-house experiences to build guest loyalty.
• Develop your team by recruiting, training, and mentoring a multilingual group skilled in emotional intelligence and luxury service.
• Lead regular training sessions, provide on-the-job coaching, and support familiarisation trips.
• Ensure quality and safety by conducting inspections, hygiene checks, and reviewing guest feedback.
• Aim to exceed experience and service goals and ensure compliance with health, safety, and data privacy regulations.
• Serve as a key contact for service recovery.

Qualifications:

• You must be a Clefs d’Or (Golden Keys) member.
• A diploma or degree in hospitality or tourism management is required.
• You should have luxury hospitality experience, including at least three years in a leadership concierge or guest services role.
• You must be experienced in guest journey design, team leadership, and partnership development.
• Knowledge of Cyprus’ culture, dining, and arts scene is an advantage.
• Experience in a Forbes 5-star or LQA-audited hotel is preferred.

Competencies:

• You must have excellent communication skills and be fluent in English.
• Knowledge of Arabic or Hebrew is a plus.
• You should have strong public presence, emotional intelligence, and professional etiquette.
• You should be strategic, financially literate, and performance focused.
• You must remain calm and gracious under pressure, be skilled in property systems and logistics, and have cultural sensitivity.
• Discretion and alignment with luxury standards are essential.

If you are interested in this opportunity, please send your full CV/profile to Beatrice@corecruitment.com

Only shortlisted candidates will be contacted.