Spanish-Speaking Customer Service Representative

Location: Remote in Greece (Athens, Greece)
Salary: €1,045 gross/month + bonus up to 10%

Represent one of the world’s most prestigious luxury car brands in a dynamic customer service role. This position involves managing inquiries related to roadside assistance, app support, vehicle connectivity, and dealership appointments. As the first point of contact, you’ll deliver a premium experience to high-end clientele.

Key Responsibilities:

• Roadside Assistance (24/7):

  • Provide immediate support for vehicle breakdowns and coordinate recovery services to dealerships.
  • Assist customers with connectivity mobility issues.

• Customer Support:

  • Book dealership appointments for maintenance or service.
  • Offer detailed information about warranty coverage, dealership locations, and service documentation (e.g., service history).

• Technical Support:

  • Guide customers in connecting their mobile devices to their vehicles.
  • Troubleshoot app-related issues, including account activation, vehicle monitoring, and live traffic information.
  • Educate customers on the functions and benefits of connected services.

• General Inquiries:

  • Address customer concerns and inquiries related to luxury vehicle features and services.
  • Manage escalated issues professionally, especially with demanding or upset customers.

Qualifications:

• Language Skills: Spanish fluency (C1 or higher) and a good command of English for training and internal communication.
• Experience:
  • Customer service experience is preferred, ideally in handling high-profile or demanding clientele.
• Technical Skills:
  • Familiarity with mobile apps and digital services.
  • Strong problem-solving and troubleshooting abilities.
• Personal Attributes:
  • Excellent communication and interpersonal skills.
  • Patience and resilience in managing challenging situations.

Work Schedule:

• Hours: Rotational shifts, including weekends and holidays, to provide 24/7 support.

Benefits:

• Competitive salary with bonus opportunities of up to 10%.
• Fully remote work setup within Greece.
• Opportunity to represent a globally recognized luxury brand.
• Professional training and development opportunities to build technical and customer service expertise.

This role is ideal for individuals with strong Spanish skills, a knack for delivering exceptional service, and an interest in luxury automotive technology.