Field Service Engineer - Electrically biased ideally.

Must be able to work away from home Monday to Friday when required.

Location - Oxfordshire - M4 Corridor. But will consider alternative areas in the South of England.

Excellent salary, including company card, fully expensed while working away from home. Overtime and company vehicle.

CDS Recruitment and Training Ltd have been asked to source a highly organised and technically competent individual, the Field Service Engineer will play a key role in providing the highest level of customer satisfaction post-sale, thereby developing lasting customer relationships, and maximising the contribution and profitability of the Service and Operations Department.

Within the scope of our clients sector which is industrial Fire Prevention, the Field Service Engineer role will perform regular and ad hoc service, fault-finding, repair and commissioning activities, tasked by the Service Coordinator. Participate in on-call rotas to ensure we can support customers outside of office hours.

In addition, the Service Engineer assists with installation projects as required, and the manufacture and testing of systems as required by the Inventory & Project Controller.


Primary responsibilities


Deliver exemplary customer service to all customers

Ensure daily work contributes to the departmental goal of high-quality output

Ensure established safety guidelines; promote a safe workplace

Complete and maintain accurate and high-quality records and work reports

Ensure quality standards and that work is effective, correct, and thorough

Plan and prepare for successful service activities (including reviewing previous work reports, parts anticipated, customer/site requirements and logistics)

Be responsible for completion of Risk Assessment & Method Statements

Perform regular and ad hoc service, fault-finding, repair, testing, commissioning and training activities

Submit accurate and timely records of travel time, working time, expenses, parts and materials used

Assist with installation and manufacturing tasks and projects

Build strong relationships and liaise with the group Service organisation to ensure a regular information exchange and that you can rely on ad-hoc support as needed

Solve problems and conflicts in your area of responsibility

Promote proposals for the improvement of processes and products (CIP, Kaizen, LEAN)

Ensure value and optimise material and tool equipment

Secondary responsibilities will include, but not be limited to, the following:

Actively contribute to the smooth running of the company.

Undertake such other duties, training and hours of work as may be reasonably required and consistent with the general level of responsibility for this role.

This job involves significant travel. The successful applicant will have a full, clean driving licence.

Qualifications and Experience

Computer literacy and numeracy literacy qualifications.

Formal electrical qualification, to include test and inspection (IET preferred)

Relevant Level 3 technical qualification

Mechanical knowledge (pipework, pumps)

Must be able to work at height 

A full clean driving licence is required

Strong electrical engineering background

Ability to work with single phase and 3 phase electrical systems

Strong fault finding and diagnostic skills with the ability to read engineering drawings.

Contact Chris Sultman with a cv and outline of why you are suitable.