Guest Experience Director – Ultra-Luxury Resort, Saudi Arabia

Location:           Saudi Arabia
Package:           Competitive tax-free salary + luxury accommodation + full expat benefits
Contract:          Full-time | Live-in | Relocation supported

Are you passionate about creating unforgettable moments for high-profile guests? This is a rare opportunity to join one of the world’s most exclusive ultra-luxury resorts, set in a breathtaking and visionary destination on the Red Sea coast of Saudi Arabia.

As Guest Experience Director, you will be the face of exceptional hospitality — curating personalised, seamless, and emotionally engaging experiences for an elite global clientele. You'll work closely with VIP services, butlers, and resort leadership to set a new standard in service excellence.

Responsibilities

• Lead and oversee the full guest journey — from pre-arrival to post-departure
• Create tailored guest experiences based on preferences, profiles, and cultural expectations
• Champion luxury service standards across all departments
• Collaborate with front office, butler services, F&B, and wellness to ensure elevated guest satisfaction
• Handle VIP requests and complex service recovery with finesse and discretion
• Train and mentor teams in emotional intelligence, luxury etiquette, and storytelling

Requirements

• Minimum 3–5 years in a guest relations or butler/experience role within ultra-luxury hotels or resorts
• Experience working with VVIPs, UHNWIs, or royalty preferred
• Strong cultural sensitivity, emotional intelligence, and professional presence
• Fluency in English required; Arabic or additional languages are a plus
• Confident, warm communicator with a sincere passion for service
• Thrives in remote or developing destinations with a high standard of living