Danish Customer Service Representative - Travel Industry

Location: Barcelona, Spain
Salary: €22,537 per year gross

Please note candidates must already live in the Barcelona area.

Job Responsibilities:

As a customer support advisor for a prestigious travel company, you will be responsible for:

• Understanding and identifying customer needs.
• Listening, responding, and mediating between international travellers and accommodation suppliers worldwide.
• Ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirement

REQUIREMENTS

What You’ll Do

• Handle customer queries with professionalism and empathy
• Work across Office 365, CRM systems, and internal platforms
• Provide fast, effective solutions with a can-do attitude
• Help maintain high-quality support for accommodation platform users
• Adapt to new processes and priorities with an open mind
• Deliver service that meets performance and satisfaction goals

What You Bring

• Native Danish + Advanced English (written and spoken)
• Strong communication and interpersonal skills
• Solid computer skills (Office 365, CRM tools)
• A proactive, problem-solving mindset
• Experience in customer service or contact center work (valued)
• Availability to work hybrid (office + home within 100km)
• Flexibility for rotating shifts (09:00–20:00, Monday to Sunday, 2 days off/week)

Perks & Benefits

• Full-time, 39h/week contract
• Temporary contract with long-term potential
• 27 working days of paid vacation/year
• Health insurance option after permanent hire
• Flexible benefits (transport, nursery school support after probation)
• “Feel Good” program: Spanish lessons, quizzes, beach volleyball, and more
• Modern office
• Free daily coffee + weekly fruit
• Career development in an industry-leading team

Benefits:

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces.
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching