Salary package: Market related with full expat benefits

What does this role entail?

As the Guest Experience Director, you will be responsible for overseeing and enhancing all aspects of the guest journey, ensuring an exceptional, seamless, and personalized experience from arrival to departure. You will lead the development and execution of guest experience strategies, manage guest feedback, and ensure that the resort or hotel consistently delivers high-quality service that aligns with the company’s luxury standards. This role involves driving a culture of excellence in guest service, training team members, and collaborating with other departments to ensure the highest standards of guest satisfaction and loyalty. You will be overseeing the Front Office, Concierge, Guest Relations, and VIP services, ensuring consistent, high-quality service.

What does our ideal profile look like for this Guest Experience role?

• Minimum of 8-10 years of experience in guest services or hospitality operations, with at least 5 years in a senior leadership position.
• Degree in Hospitality Management, Business Administration, or a related field.
• Previous experience working with luxury hospitality brands or resorts – island resort experience is beneficial too
• Multilingual proficiency, particularly in Arabic and English, to better engage with international guests.
• Experience in implementing technology-driven solutions for guest service enhancement.
• Extensive experience in guest services or operations management within luxury hospitality.
• Strong leadership and people management skills, with the ability to inspire, motivate, and lead teams to achieve exceptional guest service standards.
• Ability to manage guest expectations, resolve conflicts, and handle high-pressure situations with professionalism and tact.
• Ability to think creatively and strategically to improve guest experiences and operational efficiency.
• A passion for delivering exceptional hospitality, with a guest-first mindset.
• Strong organizational skills and attention to detail.

We are seeking talented individuals to join the team - in line with Saudization initiatives, we strongly encourage applications from Saudi nationals who meet the qualifications and skills required for this role.

Get in touch: michelle@corecruitment.com