Credit Controller

Location: Newcastle-under-Lyme

Hours: Monday to Friday, 9am - 5pm

Salary: Up to £32,000 per annum

The role:

We are seeking a detail-oriented and proactive Credit Controller to manage our clients' credit and collections processes. The successful candidate will be responsible for assessing creditworthiness, ensuring timely payments, resolving account queries, and maintaining accurate financial records. Strong communication skills, financial acumen, and experience in credit control or accounts receivable are essential for this role.

Main duties:

• Monitoring and following up on outstanding customer payments
• Maintaining accurate and current records for all customer accounts
• Communicating with customers regarding due payments, delays, and repayment arrangements
• Responding to customer inquiries and resolve any payment-related concerns
• Conducting credit assessments and determining the creditworthiness of new clients
• Applying received payments to appropriate customer accounts
• Overseeing the processing of customer debit notes, keeping records updated, coordinating internal approvals, and posting accordingly
• Collaborating with customers to set up manageable repayment plans
• Preparing and presenting reports on credit control activities and debt collection progress
• Carrying out additional similar tasks as assigned by the Line Manager

About you:

• Prior experience in credit control or accounts receivable is strongly preferred
• Familiarity with accounting systems, particularly Agresso, is advantageous
• Must already hold the legal right to reside and work in the UK
• Willingness to accommodate holiday schedules during month-end and year-end reporting periods
• Confident communicator with effective negotiation capabilities
• Exceptional planning and time management skills
• High level of accuracy and attention to fine details
• Resilient under pressure with a proven ability to meet critical deadlines
• Competent in using key software tools, including Microsoft Office
• Solid understanding of financial practices and compliance requirements

Benefits:

• Company Pension
• Life Insurance
• Sick Pay
• Free Parking

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk

INDCOM