Customer Care Advisor
Location: Bedford
Salary: Up to £26,000 (dependent on experience)
Job Type: Full-time, Permanent; Monday to Friday, 8.30am to 5pm

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Our client, a leader in their industry, is seeking a Customer Care Advisor to join their team in Bedford.

This is an exciting opportunity to build strong customer relationships, support corporate initiatives, and deliver customer-centric solutions.

Key Responsibilities:

• Provide dedication to 80-20 overserve strategies, ensuring customers receive the highest level of service.
• Manage internal and external customer inquiries, quotes, and orders using established policies and procedures.
• Build and nurture strong customer relationships to provide an effortless customer experience.
• Plan and prioritise daily workload to meet organisational goals and customer expectations.
• Handle standard customer escalations autonomously with a focus on first-contact resolution.
• Collaborate with distribution centre operations to ensure timely order management and resolution of shipment issues (e.g., late, damaged, or incorrect products).
• Expedite orders in coordination with production and purchasing teams to meet customer deadlines.
• Issue FOC orders, credit notes, and tickets (e.g., account creation/changes).
• Respond to phone inquiries and support training initiatives within the department.

Requirements:

• At least two years of professional customer care experience preferred.
• Proficiency in Microsoft Office, especially SharePoint, MS Teams, and Windows OS.
• Basic to intermediate Excel skills are desirable.
• Familiarity with SAP and CRM platforms such as Salesforce.
• Ability to type 45+ words per minute.
• Experience navigating corporate websites and eCommerce platforms.
• High energy, enthusiasm, and a sense of urgency in tackling challenges.
• Strong organisational skills and workload management.
• Patience, approachability, and adaptability to evolving situations.