READY FOR AN EXCITING NEW CHALLENGE IN ACCOUNT MANAGEMENT?

JOIN A GROWING BUSINESS IN CREWE OFFERING FANTASTIC CAREER PROGRESSION AND AN OUTSTANDING BENEFITS PACKAGE.

KPI has partnered with a dynamic and expanding client to recruit an Account & Project Manager. We’re looking for motivated individuals with a strong sense of ownership, natural organisational skills, and a genuine passion for delivering results. This is a fantastic opportunity to work with globally recognised brands across a wide range of industries.

THE ROLE: ACCOUNT & PROJECT MANAGER

As the Account & Project Manager, you will take charge of a client portfolio, overseeing the coordination and delivery of new projects as well as nurturing long-term client relationships. This is a highly collaborative and fast-paced role that sits at the heart of operations.

Key Responsibilities:

• Manage multiple client accounts and serve as the key point of contact.

• Plan and execute project timelines, allocate internal resources, and ensure tasks progress smoothly.

• Adapt communication and project approach to suit individual client needs.

• Track project budgets to keep delivery within scope and cost.

• Lead internal meetings with development and QA teams to maintain project momentum.

• Proactively resolve challenges and manage changing client expectations with calm professionalism.

• Host regular client video calls to share updates and align on next steps.

• Keep stakeholders, including Directors, informed of progress, risks, and solutions.

• Educate clients on digital best practices and inform them of new software features.

• Spot opportunities to grow accounts by recommending relevant services or upgrades.

• Ensure retainer clients maximise the value of their contracted hours.

• Attend occasional in-person client meetings to build strong relationships.

• Contribute ideas to improve internal processes and workflows.

• Support business development through upselling and identifying new revenue opportunities.

WHAT WE'RE LOOKING FOR:

• Excellent organisational skills and ability to multitask across projects.

• Confident, calm under pressure, and able to manage demanding clients with professionalism.

• Strong interpersonal skills with outstanding written and verbal communication.

• Ability to translate technical jargon into clear, client-friendly language.

• Commercial awareness and a proactive mindset.

• Experience in account management or client-facing roles, ideally within a digital agency or software environment (preferred but not essential).

• A collaborative team player with a willingness to learn and adapt.

DESIRABLE SKILLS & EXPERIENCE:

• Familiarity with project management tools 

• Experience using CMS platforms

• General understanding of websites/ web applications

• Degree educated (preferred)

This is your chance to take on a varied, rewarding role within a forward-thinking company where your input truly matters. If you’re ready to step into a role with real impact and long-term career potential, we’d love to hear from you.

Apply now and take the next exciting step in your career!

Call Lily on 01270 589 943 or email Lilyj@kpir.co.uk 

INDCOM