Customer Service Team Leader – Cheltenham
💰 Up to £30,000 DOE | Full-Time | Permanent
📍 Cheltenham
🕒 Monday – Friday, 9:00am – 5:00pm + 1 Saturday per month

Are you an experienced customer service professional ready to step into a leadership role? Or perhaps you're a team leader already, looking for a fresh opportunity in a new environment? If you’re passionate about delivering outstanding customer service and supporting a team to succeed, this could be the perfect next step in your career.

We’re recruiting for a Customer Service Team Leader to join a busy and growing business based in Cheltenham. You’ll play a key role in overseeing day-to-day customer interactions across phone, email, and webchat, while coaching and supporting your team to consistently deliver excellent service.

What You’ll Be Doing:

• Leading and supporting a small customer service team in daily operations

• Acting as a point of escalation for more complex queries and customer complaints

• Monitoring response times and ensuring service standards are met

• Providing hands-on support via phone, email, and chat as needed

• Collaborating with suppliers and internal teams to resolve order and stock queries

• Training and mentoring team members, identifying development opportunities

• Overseeing payment processes and ensuring customer satisfaction throughout

• Assisting with recruitment, rotas, and team planning where required

What We’re Looking For:

• Previous experience in customer service, ideally with some team leadership or supervisory responsibilities

• Excellent communication skills – both written and verbal

• Ability to motivate, support, and coach a team to perform at their best

• Strong problem-solving skills and the confidence to handle escalated issues

• Organised, detail-oriented, and comfortable in a fast-paced environment

• Retail or e-commerce background is desirable but not essential

Benefits:

• Generous company annual leave

• Staff discount

• Company pension

• On-site parking

• Regular company events and socials

Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to find out more.

Please note: If you haven't heard back within 5 working days, unfortunately your application has not been successful. RE Recruitment acts as an employment agency on behalf of the company

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