Customer Service Administrator (temporary)

Location: Leek

Hours: Monday to Friday – 8.45am – 5pm with a 45 minute lunch

Hourly rate: Negotiable

The role:

We are currently recruiting a Customer Service Administrator on behalf of our client, a well-established and fast-paced organisation. This role is ideal for a detail-oriented and proactive individual who takes pride in delivering exceptional customer service. This is a fantastic opportunity for someone looking to join a supportive team environment and grow their career within a thriving business.

Main duties:

• Handle incoming customer orders, verifying stock levels and pricing before confirming delivery timelines; provide ongoing updates regarding any potential delays
• Coordinate customer sample requests, including pre-shipment samples when necessary
• Organise courier shipments for samples when certified colleagues are unavailable
• Maintain up-to-date IATA certification to prepare documentation for hazardous goods shipped by air and verify correct drum labelling prior to dispatch
• Record and monitor customer complaints through to resolution
• Act as a Key User for SAP HANA, providing support and guidance where needed
• Set up new customer accounts in the system
• Regularly review and update customer master data to ensure accuracy
• Oversee the allocation of bulk finished goods in storage to fulfil future orders; organise product-specific services (PSS) as required
• Collaborate with the Production team to coordinate packaging schedules for items with limited availability
• Carry out month-end processing of consignment stock
• Communicate with the Logistics team to make transport arrangements or updates when delivery schedules are amended by customers

About you:

• Experience of using SAP HANA
• Proven administrative abilities with strong attention to detail
• Proficient in IT systems, including Microsoft Office and ERP platforms
• Confident and professional telephone manner
• Experienced in delivering high-quality customer service in fast-paced environments

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk

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