Customer Service Advisor – Hybrid Working (WFH) after training

Warwick, Warwickshire

Basic £21,600 per annum plus bonus up to £2,000 and excellent benefits

Full-time

If you are looking for a new job Monday to Friday 830 am to 5 pm, with no shifts or weekends, and the option of working from home two days per week (WFH) - then this could be a great career move!

My client provides structured training with defined career development, as well as promoting the need for a good work life balance. They offer all staff an excellent benefits package that includes a bonus scheme, private healthcare, Death in Service, Health Cash Plan, Critical Illness Cover, Holiday Purchase Scheme, all-inclusive social events, reward and recognition vouchers, employee discounts, cycle to work scheme, long service awards, discounted gym membership, and free tea & coffee.

Your responsibilities as a Customer Service Advisor will include:

• General administration and support to clients via mainly inbound and some outbound phone calls, live chat, email, white mail, website enquiries.
• Documenting all client interactions and tasks immediately and accurately within the relevant CRM systems.
• Managing requests, with timely updates to clients and associated departments.
• Liaising between technical and support departments and clients.
• Providing accurate input for reports and spreadsheets.

We are looking for a Customer Service Advisor who has the following skills and experiences:

• Minimum English and Maths grade C or above (Grade 4-9)  at GCSE level or equivalent.
• Strong communication skills with a professional telephone manner.
• Good interpersonal skills and a positive enthusiastic personality.
• Previous customer service, concern resolution, contact centre, call centre, administration, or office management experience.
• Computer literate with experience of using Microsoft Office applications and ability to multi-task with ease, entering information and conversing simultaneously.

On the days you are in the office, you will be based in modern offices with free car parking, located close to A46 and within walking distance of Warwick town centre and Warwick Parkway train station.