HELPDESK ADMINISTRATOR | PRESTON BROOK | PERMANENT | £25,000 to £28,000 DOE

Permanent - Fully Office Based 

An exciting opportunity has arisen for a Helpdesk Administrator to join our well-established client based in the Runcorn area.

You will be joining a collaborative team, working closely with the business development and account management teams, to support with the coordination of client contract requirements.

Shift based rota: Monday to Friday 7am – 3:30pm / 8am – 4:30pm / 8:30am – 5pm / 9:30 – 6pm

Working 1 in 10 Saturdays, 8am – 12pm (one day off in the week)

Please consider the shift rota pattern stated above, and only apply if you are available to work across these hours…

You will be…

• Handling a variety of incoming calls from business customers to raise new work orders or discuss existing requirements
• Handling a variety of incoming emails with queries
• Allocating work orders using a ticket system
• Determining and diagnosing faults first time by asking the right questions and allocating to the correct engineer for attendance or contract manager for quotations
• Ensuring jobs are attended to within correct timescales
• Ensuring all job technical details are recorded accurately to support first-visit access and fix for engineers and customers where possible
• Providing customers with updates on outstanding repairs
• Managing all notes effectively, including unscheduled tasks
• Communicating daily with engineers to support efficient completion of jobs during their day and requesting attendance for callouts
• Closing down jobs accurately for invoicing
• Logging complaints, compliments, and dissatisfaction, ensuring that detailed information reaches the correct person

You will have…

• Must have full driving licence and own vehicle – due to the location of the offices
• Excellent communication skills both written and verbally
• Previous experience within in data entry, administration and scheduling
• Strong time management and punctuality
• Experience handling complaints

Benefits include; 28 days holiday inc. bank holidays, free on site parking, pension scheme, state of the art office working space, company paid social events, progression opportunities and more…

APPLY NOW – or call Katy on 01942 597215 for more information!  

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

INDCOM