Sales Administrator

Location: Newcastle-Under-Lyme

Hours: Monday to Friday, full time

Salary: up to £32,000 per annum

The role:

We are seeking a proactive and detail-oriented Sales Administrator to support our clients' growing sales team and ensure smooth day-to-day operations. The role involves handling customer enquiries, preparing quotations, processing orders, maintaining customer records, and providing general administrative support. The ideal candidate will have strong organisational and communication skills, good IT proficiency, and the ability to work both independently and as part of a team.

Responsibilities:

• Respond to customer enquiries via telephone, email, and shared inbox in a timely and professional manner
• Generate quotations for existing customers
• Create new customer accounts in Prof.IT as required
• Accurately load new orders into Prof.IT
• Monitor and review order progress to ensure successful and timely completion
• Conduct telesales activity, includingroutine calls to existing customersand targeted calls to sales prospects
• Develop and maintain strong relationships with existing customers to support sales objectives
• Promote the full product services and services, includingtrademarked productsand added-value services such as machining
• Undertake additional tasks as assigned by management, within your capabilities
• Comply with all company procedures and Health, Safety, and Environmental regulations
• Support continuous improvement initiatives, including NCRs and customer surveys

Key Requirements:

• Excellent organisational skills with strong attention to detail
• Proficient IT skills, including Microsoft Office
• Strong interpersonal skills with the ability to build and maintain long-term customer relationships
• Confident verbal and written communication skills
• Able to work independently and collaboratively within a small team
• Knowledge of internal systems such as Prof.IT, Microsoft Office, and Salesforce
• Familiarity with company procedures and internal workflows
• Understanding of corrosion-resistant alloys, including stainless steel, nickel, and copper alloys
• Awareness of the stockholding market structure and key industry competitors

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk

INDCOM