Revenues and Benefits Customer Services Officer x2

Location: West Midlands

Hours: Full time

Venn Group are currently working with a Local Authority in the West Midlands who are seeking 2 Revenues and Benefits Customer Services Officers to start at short notice on 6-month contracts. These role are on site 5 days a week, Monday – Friday 8:45am – 5pm.

Main duties of the job:

• Providing excellent customer service by responding to enquiries and resolving issues over the phone
• Handling administrative tasks such as updating customer records, processing payments, and scheduling appointments 
• Supporting the continuous improvement of processes and procedures within the service 
• Displaying a good understanding of legislation, case law, and council policies related to revenues and benefits 
• Using the NEC system

The successful candidates must have experience of using NEC in a Revenues and Benefits role previously

To apply for this role and for more information, please send your updated CV to Jake Simms at jsimms@venngroup.com or call 0161 830 1830

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.