Customer Service Representative

Location: Nantwich

Duration: Temporary 

Hours: Monday - Friday, 8am- 4:30pm

Pay Rate: £15.40ph

Key Responsibilities:

• Process customer orders in a timely and accurate manner
• Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication
• Retain a good working relationship with all internal and external customers and suppliers
• Escalate issues with middle and senior management accordingly
• Resolving issues in a calm and professional manner, including answering questions or giving advice where appropriate
• Demonstrate a strong working knowledge of all products and services
• Liaise with internal departments to resolve queries on order amendments and execution
• Investigation of stocks and movements, and customer complaints

Key Experience Required:

• To have a “can do” attitude when resolving issues
• To be excellent with internal stakeholder management and communication
• To be approachable, and communication with customers effectively
• Computer skills on Microsoft Office and ERP systems

If you are interested in this position please apply directly or email your CV over to EllieC@kpir.co.uk. You can also call Ellie on 01270589943.

INDCOM