Customer Service Administrator | £25,000 | Permanent | Verwood

As a Customer Service Administrator, you’ll play a key role in the office department, dealing with all customer returns and working closely with the Sales team. With a clear pathway for progression, this is an excellent opportunity for someone looking to develop their skills and grow into a stable role.

You’ll be responsible for providing essential administrative support to the Customer Service department.

As a Customer Service Administrator you’ll benefit from:

• Discretionary Bonus Scheme
• Free On-Site Parking
• Monday to Friday hours (no weekend working)
• 1 day working from home once passed probation
• Ongoing Training & Development to support your career growth

As a Customer Service Administrator, your responsibilities will include:

• General office administrative duties
• Dealing with customers returns & insurance claims
• Supporting Sales with courier delivery discrepancies
• Customer Enquiries – Providing customers with product samples, product information and quotations
• Supporting the General Manager in various sales activities to maximise sales opportunities
• Customer Complaints – Support the process of customer complaint handling by ensuring that complaints are handled in a timely fashion by QA

As a Customer Service Administrator, you’ll have experience:

• Working in an office environment
• Dealing with CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong communication skills to liaise across departments
• Excellent attention to detail and the ability to maintain accurate records

If you’re ready to take the next step in your career, apply to this Customer Service Adminstrator, opportunity with your up-to-date CV or call Ella at Rubicon and she’ll talk you through the details.  

INDSPB