We are recruiting for a Full Time Customer Service Advisor to speak both German and French to join Swiss Team.

Main Purpose of role:

• Responding to German and French emails, answering German and French calls,
• Dealing with customer quires on our system and translating replies from German and French and French to German
• To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both German and French.
• You will be communicating directly with customers on the phone, by email, social media and live web chat.

The Multilingual Consultant will report into the German and French Team Leader.

You should have:

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary:                                    £23.000 per annum

Location:                                London, Canary Wharf

Hours:                                     40 paid hours per week.

Shifts:                                     5 days a week 8am - 5:30pm  

• great working culture of fun and sociable team environment
• Easy connections in and around Canary Wharf for Training period 1-2 weeks
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £1000
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

Please apply with your latest CV and we will be in touch in due course or alternatively Call Monika to discuss the role in more detail.